Online Complaint and Grievance Redressal System
LaravelHTMLCSSBoostrapJavaScripMYSQL
The Online Complaint and Grievance Redressal System is a web application that allows users to submit complaints and track their resolution status in real time. Administrators can manage complaints, update statuses, and escalate unresolved issues when necessary. The system also sends email notifications to keep users informed about complaint progress and resolution updates.
Tech Stack
- Backend: Laravel 12 (PHP)
- Frontend: HTML, CSS, Bootstrap, JavaScript
- Database: MySQL
- Notifications: Email (SMTP / Laravel Mail)
What’s Included
- User complaint submission portal
- Admin complaint management dashboard
- Complaint ticketing system
- Status tracking system
- Escalation workflow module
- Email notification system
Key Features
- Complaint ticket generation system
- Real-time complaint status tracking
- Admin escalation workflow
- Email notifications for status updates
Key Features
- ✓Complaint ticket generation system
- ✓Real-time complaint status tracking
- ✓Admin escalation workflow
- ✓Email notifications for status updates
Screenshots
What's Included
💻Source Code
📦Database File
🤖AI Customization prompt
📦Setup File
📦Project Document
📦Application Flow Explaination
Standard Purchase Price
₹299.00
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✅ Secure UPI payment
✅ Download link valid 24 hours
✅ Full source code & DB included